FAQ

Local Pick-Up

If you are local to the Northshore area, local pick-up is available. Upon checking out, please choose the Shipping choice of "Local Northshore Pick-Up" and Shipping charges will be deducted.  Once your adorable items are ready for pick-up, you will receive an e-mail with detailed instructions for pick-up.  All items must be picked up within two weeks of purchase.  If you are unable to pick-up your items, you will be required to pay for Shipping cost.


Custom and Personalized Orders

I absolutely love creating custom orders for my sweet customers! Have a special event or just a specific design in mind? Contact me and I would love to work with you. After discussing event and product details, I will then send you a mock-up of the design of your custom order for approval before production.


Rush Orders

If you are in need of an order to be rushed, please reach out via e-mail at info@andreasvinylshoppe.com prior to placing your order.  Once it is confirmed that the Shoppe is able to complete and process your Rush Order in the time frame needed, a Rush Order fee of $10 will be applied to your order.  Please do not place your Rush Order without first contacting the Shoppe as it is not guaranteed that we can always execute the order needed due to order volume and inventory.

 

Sizing Details

Please refer to the item details within each product description for the approximate size of each individual item, from decals to tumblers. The approximate measurements will be listed in inches. If you are worried about the size of an item, please message me first prior to purchasing. Andrea's Vinyl Shoppe is not responsible for the items once purchased if it is not to your sizing needs.

 

Care Instructions

Andrea's Vinyl Shoppe uses top quality, Oracle 651 Adhesive Vinyl. It is advised to hand wash your items to increase the lifetime of the vinyl. Andrea's Vinyl Shoppe is not responsible for the items once purchased if the product is damaged after being put through the dishwasher or on surfaces not conducive to adhesive vinyl.

 

Shipping Information

All items are shipped within 1-4 business days with detailed tracking information provided. Andrea's Vinyl Shoppe is not responsible for items lost in the mail or forwarded mail due to an insufficient address.

 

Returns & Exchanges 

All items are hand made to order and are not eligible for returns, exchanges, or cancellations.  However, please contact me if you have any problems with your order.